Liberum Help Desk Software is an excellent classic asp-based help desk solution. It is very easy to setup and use. I work at a much smaller company, less than ten help desk techs. It has worked well for us for over three years.

I wonder if this is related? Today I got this in my yahoo mailbox: Dear Yahoo! Mail User, We've made changes to your Yahoo! Mail account -- we've upgraded your email storage quota to 25MB, at no cost to you. As a loyal Yahoo! Mail user, you've been randomly selected to receive this free benefit effective March 31, 2004. You'll also be able to attach up to 10 files to an outgoing email message (increased from 3); and your outgoing message size can be up to 10MB (increased from 3MB). It's just our way of saying thanks!