Cut the poor sap a break. I figure 99% of the evil at Comcast (or Mediacom, or AT&T, etc...) lives at upper management and above. The rank and file employees are just trying to pay the rent. I don't yell at anyone at Comcast on the phone, or even complain. Whatever problems I have come from someone who would never bother to speak with an actual customer.
good point. I don't disagree with you.
Perhaps I had a fit of PTSD from such horrible service and performance of Mediacom.
At peak usefulness time, namely the 5pm to 11pm EST window, it was often sub 1.5 Mbps. This meant that, for example, youtube would not play. I know a guy who documented this and kept calling them and they kept comping him a months bill. He eventually went to DSL that was, on paper, slower, but in effect, much much faster.
Comcast itself isn't THAT bad, it's much much better than Mediacom. It is, however, about 95% reliable. It goes down regularly, even their "business class" service. But when it is up, it is banging fast. They certainly do invest in their infrastructure. It is a good value in speed until it isn't (price creep).
I think the only way to get a good deal with Comcast is to sign up, get the low rate for 1st year, then cancel and go to DSL for a year, then go back to Comcast and get the low rate. I know someone who does this, and it works.