Re:why tech support sucks (Score 2)

I think people are missing a distinction between internal helpdesks and tech support. I work at the helpdesk for a dot.com company, and it is a lot different from the tech support department. Tech support people at my company, as I am told by a former one, are trained in how to use the product we are supporting, and how to deal with customers. They hate it, and as mentioned before, are just doing it to try to get ahead in the company. Repetative problems, and stupid customers. I deal with a mix. Some problems are technical, and require some skill, and often research to fix. I also get calls from sales people because "this blue screen came up when i turned my computer on, it says 'scandisk' or something, do i have a virus??" Often it is worse. I must say it is often rewarding though, because everyone loves someone who fixes their problems. I agree, though, it is not appropriate for companies to market computers to idiots. Children, yes, but not idiots. Many positions really don't even NEED a pc, and they are only being used for napster and web surfing. I think PC User permits would be great in theorey, but see how well auto licenses worked? The roads are teeming with fools.