For whatever its worth, it's never been an issue with Apple, CDW or Lenovo, all of which we do far more business with.
And either way, I'm not as concerned with their policy as I am with the fact that they took three weeks to notify us.
One of our offices needed a couple of PC's and I ordered two through Alienware - everything went through fine and they were set to arrive two weeks later.
Three weeks after I placed the order, Alienware informed me that they hadn't built or shipped the computers because I had asked that they be shipped to an address other than the CC billing address.
I'll never do business with that company again.
If God had not given us sticky tape, it would have been necessary to invent it.