If MS is being bashed by the media, how many of all the Foxconn articles mentioned that MS products are also made in these same factories?

I would have to disagree with this statement. Many customers experienced issues downloading the material from the nin.com servers. Of those that did, many did not receive as much as an email from the customer support staff after letting them know that their downloads had failed and the limit allotted to their session id was reached. I am one of those people.

So although it is nice for an artist to go on his own, I think customer service at least in this instance is not there. Lets look at some other models of buying music as examples.

1) If I were to step into a FYE and buy an album, I know I can return it back to that retailer if the disc is scratched of if I have other issues with the disc. At the very least I will be told I can not return the product rather than being ignored.

2) If I were to purchase a song or album from iTunes and the download failed, I have a method of reporting the failed download. They state it will take 24 hours to receive a response, but you know what? You actually get a response and any times that I have had issues, they reset the download. Not only that, but I had purchased some ADC (Apple Developer Connection) videos and internet connectivity where I was at sucked and it kept getting disconnected, once I returned home I was able to download the successfully. I thought nothing of it, 2 days later I received a phone call from an ADC rep asking if I was able to receive the files. That is good customer service.

BTW, I opted for the $75 version of the package.