A place I used to work, we had a "Home grown" helpdesk app. It sucked boulders through straws. We had one guy at another site who would enter in all his tickets at the end of the day then close them. The helpdesk manager saw that and decided to "Adjust the system to better reflect the data." What that bonehead did was take one of the levels away. We had one that was for 2 weeks and we used it for long term issues like ordering a new system and setting it up for a user. His new metric was 3 days. He kept scratching his bald head when the SLA's being missed went through the roof. That pile of drek was eventually scrapped when all the desktop and systems admins stopped using it at all. (You spent more time adding the ticket then it took to fix the problem)

Uh huh. I gather you aren't from these parts. Might I suggest you google Article 10 of the NH state constitution? Very interesting read and is occasionally brought to the attention of the Pols here.

I live near Spitbrook and I've seen that plate around the area for years. I've never known the story behind it though.

The heck with the B1, I want to know if it can be mounted on the head of a shark!