Comment Thoughts from an insider (Score 3, Informative) 505
Not sure what to make of this. I work in the telecommunications industry installing and programming Predictive Dialers and CTI systems for call centers. I can however give thoughts on whether or not a no-call list will do much.
I am on the no call list in Georgia and it has helped some with the reputable marketers. Where this isn't going to help is the small mom and pop shops calling you (which is the majority).
The way it works is there are hundreds of fly by night call centers that rent out their agents on a per call basis. Most of these call centers are cheap, poorly run, follow no laws, and in general bill the business for each call. They set up shop, hire out 30 redneck house wives, run for a few months, then shut down and do it again elsewhere.
Whether or not this will help will depend on a few things.
1: The ability of the policing body to act quickly. If there is a 2 month delay the offending call center is probrably changed or gone and will never get fined.
2: The ability to obtain the records of who the call centers customers are and which customer the call was placed for. If they never fine the companies that actually "purchased" the call then the practice will go unabated.
The other problem is the part about if they have already done business with you. If the call center has 20 customers they are placing calls for, and you have bought something from 1 of them, they may claim that status. I know most of you are thinking "I haven't bought anything from these small places". Keep in mind that a call center may have customers ranging from the Mortgage company trying to get your business all the way to the Phone Company you use (and yes, 90% of BabyBell calls are outsourced to outside call centers).
So chances are this No Call list won't make as much difference as most people think.
Oh Yeah, this should appease the people here.....99% of Call Centers are Windows based. Databases, Web Servers, Phone Systems, Desktops, You name it. No Linux at all!
EtOH
(hope this doesn't get me fired)
I am on the no call list in Georgia and it has helped some with the reputable marketers. Where this isn't going to help is the small mom and pop shops calling you (which is the majority).
The way it works is there are hundreds of fly by night call centers that rent out their agents on a per call basis. Most of these call centers are cheap, poorly run, follow no laws, and in general bill the business for each call. They set up shop, hire out 30 redneck house wives, run for a few months, then shut down and do it again elsewhere.
Whether or not this will help will depend on a few things.
1: The ability of the policing body to act quickly. If there is a 2 month delay the offending call center is probrably changed or gone and will never get fined.
2: The ability to obtain the records of who the call centers customers are and which customer the call was placed for. If they never fine the companies that actually "purchased" the call then the practice will go unabated.
The other problem is the part about if they have already done business with you. If the call center has 20 customers they are placing calls for, and you have bought something from 1 of them, they may claim that status. I know most of you are thinking "I haven't bought anything from these small places". Keep in mind that a call center may have customers ranging from the Mortgage company trying to get your business all the way to the Phone Company you use (and yes, 90% of BabyBell calls are outsourced to outside call centers).
So chances are this No Call list won't make as much difference as most people think.
Oh Yeah, this should appease the people here.....99% of Call Centers are Windows based. Databases, Web Servers, Phone Systems, Desktops, You name it. No Linux at all!
EtOH
(hope this doesn't get me fired)
