Comment verizon is terrible, but i'm stuck (Score 2) 113
I have dsl in dc from verizon now, and service started getting worse about two years ago, and is now really bad. There are half days and sometimes full days when the connection drops and cannot be maintained, tho it will connect again for a minute or so, which is enough to get mail. My understanding from the bloomberg articles by Susan Crawford http://www.bloomberg.com/news/2012-12-25/merger-made-comcast-strong-u-s-web-users-weak.html is that it's a capacity problem caused by monopoly collusion between Verizon and Comcast: Verizon makes more money from smartphones, so Verizon is letting its dsl capacity go to hell while increasing wifi capacity. Of course, Verizon stopped extending fiber in dc before it reached my neighborhood (same lousy collusion), so that's out.
I was taking online classes in Japanese, and sometimes it seemed to help if I called Verizon and begged them to "shift me to the good network" -- I'd have an hour or so to take my class.
Unfortunately, I believe my only alternative is Comcast, which I believe is limiting capacity and trying to force everyone to use its movies, which don't count against the monthly limit. I really hate that -- I'm old, I remember IBM, Ma Bell, AOL, all the other monopolists (now I think Google and Facebook are heading that way). It's a case study in Acemoglu and Robinson's "Why Nations Fail" -- the U.S. won't modernize to fiber because of powerful economic groups with congressmen in their pockets.
Sorry about the rant, but this is a very sore point with me!