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Comment DSL Troubles (Score 1) 293

After signing a two year contract (my fault I know), and received installation for free and a DSL modem for free. It took 4 months for the service to finally be installed. After "negotiating" from 1.2mps down to 144k, the line was finally installed, which didn't seem like a terribly difficult task.

I moved to a new apartment 5 months later, and didn't realize that it would take 3-4 months to get the service installed in a new location for $225 additional. I asked to get the fee waived for installation or I would go for a cable service instead. They (Fast Pointe Communications) said "No". So I was going to cancel the rest of my contract which I thought would cost me $250, which is only $10 more than I would pay at $80 per month over the next year. I called them and they said, "Oh, wait you would be not only paying for the remainder of the contract, but the modem that we gave you for free, and the free installation", which comes out to about $1000. I laughed at that one and they asked me what I was going to do. I plan on letting the contract go, pay the $80 a month for no service, it's the cheapest route.

What I did while all this was going on, I ordered Cable Modem Service. It was installed the next day, for $100. The service is only $30/month at 1.2mbps. I get a steady 120k down, and it works great so far.

My advice, wait until DSL is as reliable and popular as cable. They will have to increase customer satisfaction to compete realistically with cable services.

DSL was a rediculous experience, buying a new car is easier. It is almost as if Fast Point Communications does not want customers, they did nothing to help with anything!

--Evan

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