WIKIs - sanity, clarity, get more done - simple (Score 1)

Building up documented resources/knowledge based articles and maybe even product doc with accurate good content (since always good to also be mindful of the customer's perspective that product doc provides) in a WIKI is the only way to work efficiently and reduce confusion within a company - and yourself. Keeps it public, keeps lots of eyes on it to fix or improve it, keeps people working consistently, actually helps motivate and encourage additional innovation through online collaboration... etc. To suggest that doc is a waste of time is a complete joke. You might not like doing it - but that's another issue. It is needed - people in corps should not work in a silo. The world is more robust than a single shallow viewpoint of the person that feels doc is useless. Working efficiently means sharing your desktop, and also being able to take advantage of someone else's shared desktop. WIKIs provide this, though also keeping WIKI content organized is also important - nothing more irritating (and time-wasting) than a nasty nest of outdated content where nothing is reliable. If outdated, move it aside or out of the way. Keep a clean hierarchy of info, and keep your life sane. And in the end, get more done - everyone. I'm biased to Atlassian Confluence WIKI, alot because of its integration with developer tools, and being the most feature-ful of the WIKIs out there - but really these goals can be accomplished by lesser featured WIKIs as well.