Getting access to user accounts (Score 2, Informative)

Last year, one of my roomates died of an accidental medical overdose and since I didnt know any of her distant family I had to go thru the process of getting information from other sources. I had to get this in order to work with the Funeral costs and details. I needed to get access to her contacts and Emails from HOTMAIL and had no clue to her password. I contacted the Hotmail support and explained my situation. They asked me to provide a copy of her death ceritficate (as I was the one that handled the police / hospital / coroner aspect) I was deemed her legal representation. After supplying the document and proof of identication for myself, I was given a copy of her information and emails. It's not as complicated as it sounds, but whoever will ask a provider for the information also needs to be the person on the legal documentation otherwise the provider (most probably) refuse to supply the information. Hope this helps, Doug!