Is A Bad Attitude Damaging The IT Profession?

dtienes writes: "Why does IT get a free pass to insult users? Slamming customers isn't acceptable in any other profession; doctors don't call their patients "meatbags" — at least, not publicly. But IT professionals think nothing of wearing their scorn on their sleeves (or at least their chests — just check out ThinkGeek). There's more at stake here than just a few hard feelings. IT may be seriously damaging the credibility of the profession. See the essay I'm An Idiot (And Other Lessons From The IT Department) for a former IT professional turned user's take on insults, attitudes and ethics. (Full disclosure: The submitter is also the author.)"