Re:And on this point... (Score 1)

You're the only one to mention VNC that I've seen. But VNC solved the one family tech support problem that I had. I've noticed at work I really only get two responses from taking over users desktops. Most think it's really cool that we can do that. A small number of users find it really disturbing that I can do things on their PC from hundreds of miles away. They always sound kind of scared. Almost like it's haunted or something! Well my brother was constantly calling me about minor problems with his PC and seemed to have no interest in solving them as long as he could call me. He called one night with a problem I just couldn't seem to solve. So I had him setup VNC (he's on cable). I took over his desktop and eventually fixed the problem, but the whole time I was working his voice was kinda strange and he seemed really nervous that this was happening. Ever since that time, when I took over his desktop, he's been very interested in learning how to fix his own PC. He's updated his anti-virus program, and will run Ad-aware occasionally, reboots his cable modem when it starts running slow, etc. And when problems are more difficult he makes me repeat instructions until he can do it himself. I no longer dread his calls for support because I know he's going to pay attention and I know they're real problems! But somehow the very mention of VNC still makes him nervous. And before you go thinking he has something to hide on his PC, when I'm visiting, he still wants me to sit down at his PC and "get his computer to go faster." Go figure. It's an interesting world.