When you make a request for change, it's helpful to say what you don't want and what you do want. Saying it's a cesspool or requires a college course is entertaining and attention-getting, but it's not actionable.
They're a multi-billion dollar company. They can damn well hire someone to give them actionable advice, if they're somehow unable to find someone already within the organization who understands where they've gone wrong.
And make no mistake, they have gone wrong.
No. Personally I think gmail is the best email experience i've used so the author needs to provide some examples of what he doesn't like. GDocs is trying to compete with MS Office. It's much safer to keep close to the defacto standard for word processing, spreadsheets etc. The average customer just wants an office suite that is similar and compatible to MS and syncs to the cloud. The innovation of gdocs was the cloud part, not the word/spreadsheet processing part. Notion is a completely different app with some awesome innovations. It is also completely overwhelming and not for everyone.
Someday somebody has got to decide whether the typewriter is the machine, or the person who operates it.