Comment I'm a Citibank customer (Score 4, Interesting) 282
I'm a Citibank customer here in New York and I am one of those who is getting their card reissued. Citibank did notify me of the breach through one of those alerts on their web site but the alert was several months after the breach was discovered (I got it on June 3rd to be precise). They didn't specifically mention the date of the incidents and I have no good way of validating all the charges to my ATM card. Pouring over several months of statements is not easy when you don't know what you are looking for.
In the alert they claim that a third party ATM network was breached but they didn't say which company's ATMs where hit. I even called and tried to find out but they wouldn't/couldn't tell me. The customer support person just kept saying "Sir, Your card was breached" as if the problem was with my ATM card. Here in NY there are tons of independent ATMs around which charge anywhere from $1-$3 for withdrawal (Maybe they could use some of those fees for security). If I knew which one f'ed up I would spend my withdrawal fees elsewhere.
Citi also botched sending me a new card twice so now they've disabled my old card and have yet to send me a new one. I guess I don't have to worry about those pesky fees for a while.
In the alert they claim that a third party ATM network was breached but they didn't say which company's ATMs where hit. I even called and tried to find out but they wouldn't/couldn't tell me. The customer support person just kept saying "Sir, Your card was breached" as if the problem was with my ATM card. Here in NY there are tons of independent ATMs around which charge anywhere from $1-$3 for withdrawal (Maybe they could use some of those fees for security). If I knew which one f'ed up I would spend my withdrawal fees elsewhere.
Citi also botched sending me a new card twice so now they've disabled my old card and have yet to send me a new one. I guess I don't have to worry about those pesky fees for a while.
