Re:The advantages of a certification... (Score 1)

I don't think he was trying to generalize all field techs. However I do think $10/hr sounds a bit low. One of my friends works for a company that uses outsourced techs for "special" happenings to their Citrix servers (the day to day is done by their own techs) but the field techs they use charge $180/hr...so obviously they know what they're doing.