Poor guy, he (Bill) acts like this is something kinda new. Sure, there is real evidence that he wrote this but it's still just so surprising that he would waste so much time. He says he does that sort of thing everyday? Geez, don't they have TESTERS? I just can't help thinking that if I were Bill (or any software CEO type for that matter) and I started having trouble with my company's download or product, I was just pawn it off to a real tester and say "hey, this is your job, please succinctly report the steps...". Also, Bill was wasting his time by reporting nothing more than the SYMPTOMS of major problems at Microsoft (and he must know that). Honestly, the whole thing smells like an email that would be written by a CEO at a small-to-midsize software company. Perhaps Bill had a deeper strategy that none of us really understand?