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Comment What they really need (Score 2) 238

Is it just me or does it seem like keeping a lot of people on hold when they call 9-1-1 is a bad idea? Seems to me the better approach would be 1. Stiffer penalties for non-emergency callers 2. More people answering calls You could even have lesser trained staff to handle the less serious calls in order to keep lines open to the fully trained staff and defray cost.

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