They actually called me (Score 1)

I was surprised when they called me last week offering to double my data plan from 2GB to 4GB at the same price. I asked the lady why they didn't just upgrade me automatically, but she didn't have a good answer - something nonsensical like "because that's the way we have to do it". This is the second time they have doubled my data plan, but I'm certain they didn't ask me last time - it just showed up with a notification message.

I almost told her "No" because I was concerned it was a phishing scam - I didn't recognize the phone number, there was lots of noise in the background on the call, and the idea that they would have to call me first seemed unlikely. But it seems to have turned out OK, the extra data was added a few days later with no other effects.