Qwest 3 strike policy (Score 1)

Not exactly new in the US. Our hotel uses Qwest DSL, and we offer guest wifi. Guess what? A hotel guest torrented an obscure british sitcom and Qwest cut off our internet to our entire hotel (FIRST STRIKE) -- our servers, websites, reservation systems, -- ALL DOWN -- no notice was given by Qwest. Upon calling numerous departments within technical support, they finally informed us of the reason for the "outage" and then chastised us for downloading copyrighted material. After an hour and a half, we convinced them to turn our internet back on. However, they warned us that if a guest downloads copyrighted material two more times (i.e. 3 strike policy) we will be permanently disconnected and banned for Qwest Internet Services. There are only two other ISPs in town, and if we were to be without internet our business wouldn't be able to operate.