1) Email - Seems to me that his statement is a "hit". Email does alleviate the need for as many meetings and does allow my collegues and I to show up more informed. You really have to question the author's judgement if he doesn't think this was the biggest "hit" of all. Email has definitely changed the way I collaborate. This author wants us to believe that he never reviews documents that were emailed to him before a meeting?
2) Social Networking - Again, what planet does this person live on? Not the planet earth where facebook gets more daily hits than google? This is so ridiculous he would call this a miss in any way. I definitely interact with people I would've otherwise lost contact with daily. I've also met several people online and then in real life.
3) Online Shopping - Here the author is relying too much on Gates's exact words, and not the spirit of his statement. The internet has definitely revolutionized online shopping. Every book I buy, I first explore inside on amazon. When I was looking for cars, I find many online videos about it. When I rent a hotel, I can take a 360 view tour to make sure it is as swank as I would like it to be.
4) The Internet and The Web - Again, I just don't see how Gates was really wrong here. The Internet is just part of the "information superhighway", albeit a large piece. I connect with private market data feeds from all over the world at work. I watch tv on my sprint cell phone. I use gps signal from satellites. I send text messages on my phone. I watch tv on my cable tv system. I play games against my friends over Xbox Live. I have a private network at home that I share video and music on. I buy quicken at best buy to manage my finances which also connects to my bank accounts. I also of course browse the web and send email.
I could probably go on. The point is that this article either biased or wrong, maybe both.
Somebody ought to cross ball point pens with coat hangers so that the pens will multiply instead of disappear.