Yeah, I know your pain (Score 1)

Set aside from macro'd customer service, the GMs and CMs are essentially worthless. Their dis-customer service is a shameful waste of resources. Most of them lack a logical thought process, and the ability reason. One only need to browse their forums and absorb the malcontentness that vibes from the community. Of course, you always have naysayers, but set aside from the occasional 12yo troll, most are mature and state valid points that NEVER get addressed. For some apparent reason, the one company that makes arguably the greatest games ever conceived in the PC realm, has the most "PC", uninformative, "abuse of power" customer service systems in the universe. Kinda reminds me of Dell, and the United Nations.