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Comment For the benefit of the doubt (Score 2, Interesting) 417

I worked at Office Depot in Seattle for almost two years as a technology salesman. I know the system very well, and I can, with complete honesty, say that our store managers and the employees who sold the plans cared very much about the customers.

Yes, the employees and managers make a profit and bonuses (both) from selling them. And perhaps the plans are a bit more expensive than they should be.

But ya know what? If a customer ever came back to the store, complaining about a product that they had purchased that broke, for WHATEVER reason, we would ALWAYS take care of them if they had purchased a plan, even if they were still under the manufacturer's warranty. You can hate on OD all you want, and there very well may be "evil" stores out there who are just out to screw customers, but my experience was very different.

Our store had frequent repeat customers, because we would simply ask them if they wanted the plan. If they said no, we let it be. If they were hesitant, we would explain exactly what it would do for them. Because of this straightforward, honest, approach, people liked us and we always sold more plans than most other stores in the whole company.

So, again, it sucks that there are these bad policies put in place by certain stores, but you should know that not all stores take this approach, even if it is demanded by upper management. Having the customer's trust always brought more business.

Why Aren't More Linux Users Gamers? 693

tops writes "MadPenguin.org wonders why more Linux users aren't gamers and attempts to answer that question. The article suggests, 'As far as I'm concerned, it all comes down to a choice. Expect the gaming industry to follow the Linux doctrine or instead, build up a viable, cross platform gaming market that includes us, the Linux users.' The article urges publishers to consider Linux users as a viable market, and requests that game developers target Linux as a platform during the pre-production phase." What do you think are the most important obstacles barring the big game publishers from reaching out to the Linux market more than they already do?
Book Reviews

Reading Comics 130

Aeonite writes "Let there be no doubt — Douglas Wolk loves comics, and his is a tough love, the sort of love that leaves comics out in the rain pounding on the door because they snuck out after curfew again and wrecked the car. I've never dived deep enough into the industry to form a strong opinion of it one way or the other, but Wolk is both a fan and a critic of comic books, and his insights make Reading Comics: How Graphic Novels Work and What They Mean an interesting, engaging read, both because of and in spite of his enthusiasm." Read below for the rest of Michael's review.
Government

State Lawmaker Wants To Ban Anonymous Posting Online 471

bfwebster writes "According to a local news article from last week, Kentucky state lawmaker Tim Couch wants to ban anonymous posting on the internet in order to 'cut down on online bullying', which he says has been 'a particular problem in eastern Kentucky.' His bill would require posters to register with their real names and e-mail addresses under threat of fines. Looks like another battle in the right for anonymous free speech."

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