Re:I call BS (Score 1)

Yes I do think it is a legitimate reason. It depends on what you expect for customer service. There are companies that will accept a return on mercandise that is used and 3 months old because "the customer didn't like it". Why? Because they want the customer to be happy and losing a few dollars from the bottom line is worth keeping a future customer. I don't advocate doing that, but not taking back a brand new item, unopened, says something about Apple's customer service. Not that this should be news to anyone, just do a search on other items that Apple turned their back on until there was enough public pressure that they had to deal with it to avoid bad PR (which is the only reason Apple seems to fix anything). iPod batteries, laptop screens, G4 power supplies, list goes on

I am currently converting our company from Windows machines to Macs because I like the hardware and operating system, but I am not going into it blindly thinking Apple is my savior from Microsoft. Both companies have a #1 goal, and that is to make money.