Re:Post megapack (Score 1)

I really don't buy this "He's doing this so he can pay rent [...] ask to talk to a supervisor" at all. You work for this company, in fact you are the face of this company. Therefore you both act and receive on behalf of the company. The problem is entirely your own - you're angry because you have been taking customer complaints and attacks personally. Well, as you said, you're just "a peon". The customer is angry with the way your script treats him, with your company, not with you personally. When he starts ranting, he is ranting against your company, and he has every, absolutely every right to do so, because you are representing it. I cannot stand staff who exhibit this "it's not my problem, I just work here" mentality. It is the bane of decent customer service. It is your problem because you work here.