At the university I work at: I used to have the following setup: Helpdesk Tech. --> Helpdesk Manager -->Director of IT --> VP of Business and Finance --> President Now, after some restruction: Helpdesk Tech --> Helpdesk Manger --> Director of Tech. Services --> VP of IT --> President And the new structure carries of to other areas too: Computer Center Network/Telcomm. etc. It seems to work out better now, things get done and IT has a better voice in the university.

I work at a university for technical support for the Math Dept. also. We just got 14 Lenovo x200 Tablets that have been really good. They are little expensive, but all schools should have some form of technology fee being charged to the students that goes to a pot for the colleges to buy stuff for teaching purposes. If not, then that must be a tiny school then. The school should spend the money on something with better quality, that last 2-4 years, not something that'll break in 1-2 years. I'm not saying Lenovo is top notch, but we had a contract with them, so we got a deal on the 14 tablets.