Comment Re:IVR / Gateway / VoIP (Score 1) 70
I work at Portus, and can speak a bit for some of these issues.
Portus Group is an official reseller of Artisoft's Televantage. However, Portus also has a telephony and IVR platfor called PortusConnect, first implemented on Linux, and then ported to the Win32 platform.
Portus's PortusConnect is analogous to Emacs. It's a completely programmable telephony application, written entirely in Common Lisp, and has a CL interface as well. It's client-server based, so you can run the hardware part of the system in one place, and control is completely elsewhere.
We chose to resell Televantage because after researching the alternatives, we felt that it was the best and most open and feature-rich product.
In the process of selecting products, we considered the following:
o Altigen (similar product to Televantage)
o Vertical Networks
o Shoreline
o OpenPBX (from VoiceTrix)
o up-coming open-source PBX from Bayonne
o Cisco
o Interactive Intelligence
o Alcatel's OmniPBX (expensive!)
We did some heavy research, and really liked some of them. I like the overall idea of what Vertical Networks is trying to do with their InstantOffice system. I also think that Altigen has a great product. However, there were features that were missing from these (I can go on and on about them). Also, I wanted something that could handle everything from a small office, with a handful of people, to a large call center. I wanted something that was well integrated with standard products out there. I also wanted something (here's the key) with a nice web-based client interface (Televantage wins here).
Our own product, PortusConnect, is completely compatible with Televantage, and we will soon be integrating the two, so that you can use PortusConnect for your very fancy IVR applications (with a nice database interface, text-to-speech interface, etc.) as well as its embedded Lisp-based programming language.
Televantage supports VoIP, call conferencing, voicemail screening and barge-in, call supervision, recording, coaching, and much more. It's based on open standards (Intel/Dialogic boards).
The fact that it's written for Windows is a good thing, since the drivers under Windows are more stable.
Portus Group (http://portusgroup.com) generally gears its products towards the Linux market, but tries to keep things portable to Win32 by using Common Lisp (CL). CL isn't like Java, but it's got the main operating systems down:
o Linux
o Solaris
o Win32
o Mac OS X
and so we're happy. CL also seems to run significantly faster than Java.
good luck,
dave
Portus Group is an official reseller of Artisoft's Televantage. However, Portus also has a telephony and IVR platfor called PortusConnect, first implemented on Linux, and then ported to the Win32 platform.
Portus's PortusConnect is analogous to Emacs. It's a completely programmable telephony application, written entirely in Common Lisp, and has a CL interface as well. It's client-server based, so you can run the hardware part of the system in one place, and control is completely elsewhere.
We chose to resell Televantage because after researching the alternatives, we felt that it was the best and most open and feature-rich product.
In the process of selecting products, we considered the following:
o Altigen (similar product to Televantage)
o Vertical Networks
o Shoreline
o OpenPBX (from VoiceTrix)
o up-coming open-source PBX from Bayonne
o Cisco
o Interactive Intelligence
o Alcatel's OmniPBX (expensive!)
We did some heavy research, and really liked some of them. I like the overall idea of what Vertical Networks is trying to do with their InstantOffice system. I also think that Altigen has a great product. However, there were features that were missing from these (I can go on and on about them). Also, I wanted something that could handle everything from a small office, with a handful of people, to a large call center. I wanted something that was well integrated with standard products out there. I also wanted something (here's the key) with a nice web-based client interface (Televantage wins here).
Our own product, PortusConnect, is completely compatible with Televantage, and we will soon be integrating the two, so that you can use PortusConnect for your very fancy IVR applications (with a nice database interface, text-to-speech interface, etc.) as well as its embedded Lisp-based programming language.
Televantage supports VoIP, call conferencing, voicemail screening and barge-in, call supervision, recording, coaching, and much more. It's based on open standards (Intel/Dialogic boards).
The fact that it's written for Windows is a good thing, since the drivers under Windows are more stable.
Portus Group (http://portusgroup.com) generally gears its products towards the Linux market, but tries to keep things portable to Win32 by using Common Lisp (CL). CL isn't like Java, but it's got the main operating systems down:
o Linux
o Solaris
o Win32
o Mac OS X
and so we're happy. CL also seems to run significantly faster than Java.
good luck,
dave
