I have a personal experience with Video Professor (don't ask, let's just say it doesn't involve trying to learn anything on the computer). I asked for my TWO! free videos on two separate occasions. Neither of them reached my apartment. In trying to cancel my membership (they took over a month so I called), they stated that they could not cancel it until I received my discs and could then send them back to the company. They made sure my address was correct, it was. They then extended my free viewing trial by a month each. They still didn't arrive at my apartment in the newly extended trial period. I was then subsequently charged $65 for each disc when that period was up. That adds up to $140 with the S&H for two discs I never received. It took about 6 calls to video professor to get my charges returned back to me and an upwards of 45 days from the time they charged me for the money to appear in my account. That's not to mention all the charges my bank account charged me because of that $140 I did not have in the account and then not being able to use my account for those two months. Thanks Video Professor! Great experience! Would recommend to everyone! A++++ tl;dr Don't defend them. Other companies with those same trial offer models were SO much easier to cancel. It seems like they were trying to get money out of me they knew they wouldn't get.