Am I a snob? Yep. Why? I use Linux because it's not Windows. If Linux takes over the desktop world, I'll go use AROS in production. I mean it, forgot ODF. IFF for everything!!!!
As for stupid questions... It's ridiculous. Every newsgroup/mailing list/forum/etc. of every piece of open source software is full of idiots asking obvious questions. And you just know they haven't read the manual, because the answer is usually on the first page. And if they have a problem? Take a stack trace, investigate the code, find the problem is due to local mis-configuration? No. They go and post a "It doesn't work. Please help now. Sory my englsih is bad. Boss will kill if I can not make work now."
Anyway, in fairness this is software for free. Don't expect anything. It's different if you paid for a piece of crap and some support drone dises you, you have the right to shout at, demean and belittle the drone. As for open source programmers: you have no claims over them and never will. And guess what? They don't have to be nice to you. You know why? Because they don't need you. If they did, they would provide professional "chargeable" support and make you pay for complements.
By the way, I've used Linux for around 10 years and never asked a question from anybody. Usually cause some other idiot already asked it. Thanks you guys! ;o)