danielosmosis - Slashdot User

Submission + - The Future of Tech Support (infoworld.com)

Submitted by

snydeq

on Tuesday August 17, 2010 @02:59PM

snydeq writes: "InfoWorld's Christina Tynan-Wood reports on 7 emerging technologies and strategies that could make tech support less of a living hell for those in need of a fix. Augmented reality, self-healing systems, robot surrogates, avatar support — most seem the stuff of science fiction, but many are much closer than we might expect. 'As products become more and more interconnected, support itself will break off from the current model and become a product of its own,' Tynan-Wood writes. 'The same model has already happened in corporate IT, where technicians must orchestrate knowledge and skills across a variety of technology products. Even as the techniques and technologies used by corporate IT will change in the coming years, the shift in consumer tech support to an integrated approach will pose new opportunities for today's techs.'"

EU Says MS Must Offer Other Browsers; Now What? 911

Posted by kdawson on Tuesday February 24, 2009 @12:37AM from the foot-in-the-door dept.

Glyn Moody writes "So the European Commission is going to require Microsoft to offer competitors' browsers with Windows. '...Microsoft will be obliged to design Windows in a way that allows users "to choose which competing web browser(s) instead of, or in addition to, Internet Explorer they want to install and which one they want to have as default..." [Microsoft] now has until mid-March to respond to the Commission, and might also ask for a hearing. Brussels will not adopt a final decision until it has received Microsoft's official reply.' But having the option to install Firefox, say, is useless unless people know what it is. The implication is that we need some kind of campaign to ensure that people understand the choices they will have. How can open source best exploit this latest EU decision?"

Submission + - 1 of 3 Dell Inspiron Mini netbooks sold with Linux (laptopmag.com)

Submitted by

christian.einfeldt

on Monday February 23, 2009 @09:21PM

christian.einfeldt writes: "According to an article in Laptop Magazine on-line, one-third of Dell Inspiron Mini 9s netbooks are sold with the Ubuntu Linux operating system. Dell senior product manager John New attributed the sales volume to the lower price point of the Ubuntu Linux machines. And the return rate of the Ubuntu Linux machines is approximately equal to that of comparable netbooks sold with Microsoft Windows XP. Dell spokesperson Jay Pinkert attriutes the low return rate to Dell's good communications with its customers, saying 'We have done a very good job explaining to folks what Linux is.'"

Comment What a Managerial perspective ! (Score 1) 493

by danielosmosis on Friday February 13, 2004 @12:34PM (#8270272) Attached to: Mono and dotGnu: What's the Point?

This guys rant is a managers view if I have ever seen one : Mono and dotGNU are interesting projects for people who are interested in computer languages....and exist only with the patronage of Microsoft.

If he only realized that Mono will be one of the working blocks for GNOME, which will compose the Linux Desktop, a subject he may grasp better than Mono

Mono comes from the attempts that we have made before in the GNOME project to achieve some of the things .NET does: * APIs that are exposed to multiple languages. * Cross-language integration. * Contract/interface based programming.

from scripting.com

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