MSN Tech Centers (Score 1)

Our call centre has had 200-300 people in queue for the past 3 days about this (MSN Tech Support, I know, I know.. haha) Microsoft would not even let us call this a virii for the first 2 days even though people knew it was, all that we are allowed to do is build them a manual connection enable ICF and get them to download the patch, then refer them to thier OEM or virus scanner maker. I've mentioned to them that we should be turning of the system restore function after we install the patch, then turn it back on so it erases the virus infected backups. (I've noticed the virus scanners dont pick it out of the system restore files.) But suppposedly clicking this checkbox is out of our 'Support Guidelines'. We are not allowed to remove the virus even though its VERY simple.