reassure your users (Score 1)

i believe the way to calm thier nerves is to point out the benefits to them. remote control, whether they use a central helpdesk or thier own the users can get better and faster service via remote control. Security and patch manager, explain the time consuming procedures in updating security and patch fixes. explain how letting individual users do this on thier own can cause inconsistent results from machine to machine. explain that using the software monitoring tools can help when deciding on purchasing licenses for software. they may be buying 10 copies of an expensive package only to find out that when LANDesk inventories and reports the usage of the package they are only using 4 or 5 copies. this money could then be redirected in a more productive manner. i could go on and on however the main point is sell the benifits and lessen thier fear of centralized control.