Comment Clearing up a few facts . . . (Score 0) 561
From the responses I have seen posted, I would like to clear up a few facts ...
1. Calls can overlap -- call waiting, call conferencing ... if you (A) have a conversation with (B) and (C) calls, you tell (B) you need to talk to (C) and switch the call over. Problem arises when (B) doesn't bother to hang up and the call overlaps...
2. T-mobile will not block a number - their system is not set up that way.
3. Just because the caller ID shows up as 'Number unavailable' doesn't mean you don't know who it is ... if the cell phone identifies as an unknown caller but matches the number to a contact in your phone book, the contact's name will show up...
4. If a rep really did hang up on you and you remember the dates/times, you can file a complaint with another rep who has the ability to look at the notes from your previous calls and find out who you spoke to. The reps don't hang up on customers because they feel like it, there is normally a 3 strikes warning if you start using bad language or a dead air script if they cannot hear you. If they hang up on you, it is immediately flagged so its not in the rep's best interest to ever disconnect without following the proper chain.
5. If you are really worried about cloning, go to the t-mobile website http://www.t-mobile.com/Contact.aspx and write a letter or e-mail or send us a fax with a detailed description of what you think has happened.
1. Calls can overlap -- call waiting, call conferencing
2. T-mobile will not block a number - their system is not set up that way.
3. Just because the caller ID shows up as 'Number unavailable' doesn't mean you don't know who it is
4. If a rep really did hang up on you and you remember the dates/times, you can file a complaint with another rep who has the ability to look at the notes from your previous calls and find out who you spoke to. The reps don't hang up on customers because they feel like it, there is normally a 3 strikes warning if you start using bad language or a dead air script if they cannot hear you. If they hang up on you, it is immediately flagged so its not in the rep's best interest to ever disconnect without following the proper chain.
5. If you are really worried about cloning, go to the t-mobile website http://www.t-mobile.com/Contact.aspx and write a letter or e-mail or send us a fax with a detailed description of what you think has happened.
