Feel lucky at your response times (Score 1)

It really does matter where you are. Next day on-site support from both HP and Dell take 2-3 business days for me (HP usually is faster than Dell). Four hour response time support from every vender I've used has been next day at the fastest. Most vendors flat out tell me I can't have 4 hour response. It was like pulling teeth to get a 6 hour response contract from Cisco for a $25,000 router. When I call anyone at HP workstation or reseller support, I end up in India with people who don't speak English. That is frequently true of Dell also, although their Gold support occasionally gets me to someone who speaks English.

Heck, I had an HP laptop with an extended on-site service contract that was down SIX WEEKS for repair and ended up going to depot repair after about 15 hours on the phone with HP and 2 on-site support visits. That is a business grade support contract.

I've never dealt with AppleCare support, but I can tell you that where you are DOES matter!