I saw this guy's work regarding customer service for local government, he's doing a great job.
It would be cool to find a way for slashdotters to help reproduce this, everywhere.
Maybe a (variation of) the slashdot system could be use to provide ideas for improved governance, in the day to day to foreign policy, etc.
The Obama campaign is listening to people, but it's hard to filter thousands of suggestions to find the really good stuff.
Maybe the slashdot system is a good start towards a collaborative filtering system that effects a permanent online town hall?
Anyway, I've blogged to that effect on HuffPost.com and also CNN.com and CNN TV.
The absence of labels [in ECL] is probably a good thing. -- T. Cheatham