Comment Re:unpaid labor... (Score 1) 697
On many groceries and items from discount retailers, the margin may be less than 3%.
The great thing about self-checkouts is that you don't have to use them if you don't want to. I agree that the usability problems (possibly design flaws?) can make purchasing some goods through a self-checkout a drag.
Maybe it's a consumer awareness issue? As other posters have mentioned - maybe consumers just need to be aware that they should really only use self-checkouts for small purchases (5 items or less?) that would normally go through an express cashier/register.
How many people who are complaining that they are doing the retailer's job by using a self-checkout, believe that they're doing the bank's job every time they use an ATM?
The great thing about self-checkouts is that you don't have to use them if you don't want to. I agree that the usability problems (possibly design flaws?) can make purchasing some goods through a self-checkout a drag.
Maybe it's a consumer awareness issue? As other posters have mentioned - maybe consumers just need to be aware that they should really only use self-checkouts for small purchases (5 items or less?) that would normally go through an express cashier/register.
How many people who are complaining that they are doing the retailer's job by using a self-checkout, believe that they're doing the bank's job every time they use an ATM?
