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Submission + - Dell shafts SSD early adopters

cl_everett writes: "Dell has shipped tons and tons of laptops with solid state disk drives, but without ATA TRIM enabled. ATA TRIM support allows the drive to consolidate free blocks, and keeps the performance high. SSDs without ATA TRIM support eventually begin to slow down to a crawl and begin stuttering as they fragment. You would think that Dell would be happy to make a firmware upgrade for these laptops available for download, but for now the only way to get your firmware upgraded is to call in to Delhi support and tell them you had an extended period of slowdowns followed by a BSOD:

STOP: 0x000000ED (0X82F937C8, 0XC0000006, 0X00000000,0X00000000)

and then tell them that the pre-boot diagnotic utility tells you :

Hard Drive — DST Short Test
Error code 2000-0142
Msg : Unit 1 : Drive Self Test failed. Status byte = 79.

Then you have to pray that they send you a new drive with up to date firmware.

Dell's attitude on this has been reprehensible; We know that Samsung has released upgraded firmware for the drives in question, months ago. But we can't use that firmware, it apears to brick SSDs with Dell branded firmware, so we have a problem only Dell can solve.

To top it all off, we see Dell's contempt for us as consumers: Halfway down we have prize quote: ... as long as your computer is starting, there is no problem for us. You know your computer is slow only because of your computer knowledge, if we give it to somebody else, they won't notice, so there is no problem ...

At this point, I see the only alternative as naming and shaming. Please help."

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