An anonymous reader writes: A large portion of World of Warcraft players, especially from Central and South America, have been unable to play the game since Friday (03/26/2016) due to login/disconnect problems. The problem has been severe enough so that it became a "sticky" post at the WoW Technical Forums with hundreds of posts.
After many tests posted by users and some official messages from the Blizzard representatives, the following message was posted:
We have determined that the issue appears to be the ISP. Best thing to do would be to contact them. Be sure to give them trace routes and path pings. We're doing what we can to assist, but really it is their customers they are most likely to respond to.
Support Forum Agent
Most of the users that did traceroute analysis of the problem point to problems with servers from Telefonica, and also ISPs that are subsidiary to that company's infrastructure, like GVT and VIVO. A few have reported issues with At&T and with Blizzard itself.
When the ISPsthemselves are sought, they basically determine whether connected speeds are as contracted and, when it all checks out, they declare that there is no problem on their end and state the fault must lie with the game company.
Forum requests to the company that they inform how players can reroute their data streams to proxy servers and/or networs of their choosing (a viable workaround for the issue), have not been answered until presently. Some users have indicated that the use of third-party software or services for VPNs solves the problem, but this requires payment (most people are using free 14-day trials).
The net result of all of this is that paying customers cannot play for more than 48 hours, Blizzard says its not their fault and there is little or nothing they can do, and the ISPs (mainly GVT, VIVO, and Telefonica) say that its not their problem either. In short, the problem is ongoing and not only is there no ETA on a solution, but all parties involved say its not their issue and there is nothing they can do.
This is being posted in the hopes that publicly exposing the problem will eventually lead someone into taking ownership of the issue and, perhaps, provide a solution. Meanwhile, no WoW.