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Comment I can see their point.. (Score 3, Interesting) 386

by circularcircular (#19778389) Attached to: Sprint Drops Customers Over Excessive Inquiries
Having worked in customer service for an IT company, I've come across these kinds of customers. They're the ones who never RTFM or refer to online FAQs. They need to speak to an actual person about everything, an email ticket won't do.

They ring up about every little thing and ask obscure questions, like whether the pro-rata charge is based on the day starting at midnight, or 6AM like with the usage meter. Of course you don't know, so you have to waste time tracking down a manager to find out. And they make up an answer on the spot because no-one except for the database admin has ever needed to know that.

Honestly, the amount of employee-hours it takes to deal with these customers isn't worth their monthly service fee. My company would encourage these customers to churn elsewhere too (and waive the contract termination fee). I bet a lot of other companies do this too.
Portables (Apple)

Submission + - Apple Sues Over iGasm

Submitted by funkeymonkeyman
funkeymonkeyman writes: Apple is less than pleased with an interesting new peripheral for the iPod which promises to "take your appreciation of music to a whole new level." Legal action has been taken against Ann Summers, the manufacturers of the new device, specifically for the similarity of the iGasm advertisements to the iconic iPod silhouette ads. The CEO of the adult retail chain replied to the threat cheerily, "Perhaps I can send them an iGasm to put a smile back on their faces."

Feed More People Coming To Terms With Their Spam Filled Email Boxes (techdirt.com)

From feed by techdirtfeed
A new study suggests that while spam continues to increase, people are less likely to complain about it. Of course, plenty of people are still complaining. The study shows that only 28% of people say spam doesn't bother them, up from 16%. However, that still means that there are 72% of people out there who aren't at all happy about the spam in their inbox. What isn't clear from the article, though, is how many of the people who have come to terms with spam are actually clicking and buying from it -- because that's where it becomes a nuisance for the rest of us. If people actually learned to ignore spam, then spam wouldn't be such a profitable enterprise and would hopefully start to decrease.
Google

Submission + - OpenDNS says Google-Dell browser tool is spyware

Submitted by
PetManimal
PetManimal writes: "David Ulevitch, the founder of OpenDNS, claims that Google and Dell have placed 'spyware' on Dell computers. Ulevitch made the claim based on his observation of the behavior of the Google Toolbar and homepage that comes preinstalled on IE in new Dell machines. He says that a browser redirector sends users who enter nonexistent URLs to a Dell-branded page loaded with Google ads. Another observer, Danny Sullivan, says that this is a different result than what happens on PCs without the redirector. However, the original article notes that Ulevitch has a vested interest in the results of mistyped URLs:

Ulevitch's complaint also stems from the fact that the error redirector breaks some of OpenDNS's functionality. If an OpenDNS user types "digg.xom" by mistake, their browser pulls up the correct "digg.com" instead. But the redirector breaks the free service's typo correction — as well as the browser shortcut feature it unveiled last month. "Google's application breaks just about every user-benefiting feature we provide with client software that no user ever asked for," Ulevitch said.
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