This happend to me with a Sony CD at Borders (Score 2, Interesting)

I went through a similar experience with a Sony CD (Star Search) that would not burn to a CD as advertised. Sony never answered the emails for help. Borders said I could not return it since it was opened. I finally called Borders corporate office and they gave me a gift card for the hassle. The retail channel is not ready to handle DRM-related issues.