Comment Re: Disconnection problem (Score 1) 464
Greetings. Like Kevin, I'm a RealNetworks employee, specifically the Group Program Manager for the RealPlayer products.
The problem you found with Starz downloads being interrupted due to inaccurate disconnection messages was recently fixed in RealPlayer 10.5 (Windows). The latest version (which includes the mentioned fix) will be available for download later this week from http://www.real.com/ (and by selecting Check For Update from the Tools menu in RealPlayer). We're also looking at ways to make downloading of large content more robust in future versions.
The cancellation issue you encountered wasn't planned - more likely, there was a failure of the account server or some other technical glitch at that time which prevented your action from completing successfully. Regardless, I'll pass your concerns on to our Services team to ensure that they're rectified in the future.
Chris Rimple, Group Program Manager - RealPlayer, RealNetworks
The problem you found with Starz downloads being interrupted due to inaccurate disconnection messages was recently fixed in RealPlayer 10.5 (Windows). The latest version (which includes the mentioned fix) will be available for download later this week from http://www.real.com/ (and by selecting Check For Update from the Tools menu in RealPlayer). We're also looking at ways to make downloading of large content more robust in future versions.
The cancellation issue you encountered wasn't planned - more likely, there was a failure of the account server or some other technical glitch at that time which prevented your action from completing successfully. Regardless, I'll pass your concerns on to our Services team to ensure that they're rectified in the future.
Chris Rimple, Group Program Manager - RealPlayer, RealNetworks
