Comment Re:and why is this? (Score 2, Informative) 233
Similar situation here,
They feel that they should be paid for the healthcare service they provide. Nobody is reimbursing them for dealing with your crappy insurance. I am the IT department for an independent pharmacy and my hardest task has been convincing the 50somthing-technophobe-owners that it really is a good thing. At present we spend 10% of time and effort on the patient and 90% dealing with 3rd party problems.