Amazong customer service (Score 2)

I would just like to say that it was an absolutely superb customer service experience dealing with my broken Kindle when this flight-related problem happened to me. Seriously, this will keep me going back to Amazon-branded goods where beforehand I didn't really care. So while an article like this is important to highlight potentially unresolved widespread problems, it's also worth mentioning what the company does about it... and what they do about it to the 99% ;)