Sheesh, what a joke (Score 1)

I thought I struck gold when googling and got this thread, which exactly explains the issue I am having with someone's laptop. This older person is totally lost and now has this problem. I thought there might be an answer when I saw this thread, but after sifting through all the useless responses that were doing nothing to try to help out with the actual problem, I gave up. Forgive me if i missed the answer buried in the mountain of arrogant bravo sierra. I'll look elsewhere. Again, I apologize to anyone who was trying to take this thread seriously, especially the person who posted originally. I feel your pain.