I'm with you. I'm not saying they weren't hacked. I'm just saying it's a lot easier to say you were hacked from an unknown source than it is to admit you allowed someone to monkey with the live reservation system.

Illinois here. I have not had *a* governor arrested recently.

I believe I'm up to 6.
http://www.time.com/time/nation/article/0,8599,1865681,00.html
Try to keep up, haters!

>The trick therefor for companies is to both have good account management AND hire professionals who care about not becoming a criminal.

I found myself on the receiving end of the recession a year ago, having to suddenly tune my interviewing skills again. I still think one of my best selling points was being able to answer the "Why should we hire you?" question with this:

"My position was eliminated and I was given a 90 day notice by my previous employer. At which point I was allowed to work through the full contract and not immediately escorted out. As an IT professional working under IT Managers who understood the security risk I posed, this was not an oversight, but the result of 8 years of working for this employer with integrity."

I think if I had been removed from the premises, as policy normally dictates, I wouldn't have even brought it up. But since it played out this way, it gave me an angle to show loyalty and some dignity. And yes, my accounts were set to expire at 5pm the day I left.

"...they memorize a series of buttons to press to get whatever result they want and if anything unexpected happens, they're completely lost."

Going along with this comments's logic and the quote from the original post, I've found that users can be trained to hit the print screen button when they get a message they don't care about. We've got Printscreen 2000 installed all over the place, which makes it much closer to a one-click solution than the Windows default. They get a screenshot and keep doing what they're doing. I get the error message.