Possible but highly unlikely in the near term ... (Score 1)

Dilbert resonates with people because they know, intuitively, that the policies that the PHB manifests are the wrong policies by which to manage.

And yet, most of us have 'Dilbert moments' every day, when the broken policies and measures of current business force us into behaviors that we know to be wrong.

Wrong for the business, wrong for the customer and wrong for us.

If you want to have an IT department that doesn't suck, or even a whole company that doesn't suck, you have start by to correcting the policies and measures by which it is run.

Goldratt's Theory of Constraints offers a good set of tools for doing this. Unfortunately, he exposes so many contradictions between what people do today and what they ought to do that most companies can't make the many paradigm shifts that are necessary in order to exploit it.

And unless you can reach the very top of the company, and by this I mean the Board of Directors, you're hosed. You may be able to swim against the current for a while, but eventually, the broken policies, measures and behaviors of most organizations will have their way with you, too.

John Sambrook
Common Sense Systems, Inc.
http://www.common-sense.com/