Re:getting paid to call hell (Score 1)

Exactly right - offshore isn't the issue, quality is a management problem and that sits where? In India? I don't think so!! No question, there are compelling arguments to go offshore and it obviously works for product because all my (quality) **ll boxes are the "product of more than one country". The "skill" argument doesn't hold - it's clear that many developing countries have people with outstanding technical skills - maybe the mistake is assuming cheaper means worse (?). And finally - here I can't speak for India because I'm in South Africa - call centres aren't run out of lean-to's - infrastructure is as sophisticated here as anywhere in the world - ask me, I design and implement them for a living. And lastly finally, if language is an issue, there are exceptional alternatives for those who would take the time to look around.