Re:Goodbye Service! (Score 1)

Well...we do the best we can. If the tech you are calling says he doesn't know something....well its cuz the net admins ignore our requests for information and more often then not we find out things by trial and error. I know this sounds VERY BAD, but for some areas of FP serves all the info we have on modem configuration is this...."whatever is in the modem is probably right". escalate if the customer reset the modem. isn't it nice that the people we work for won't give us enough information to even do our jobs.