Comment Start with no more band-aids and system monitoring (Score 1) 424
You can't just let the fires hang, so you need to start with putting fires out. Just do that with the long term in mind. Start putting fires out by solving the underlying issue and not just patching the symptom. The next step is to implement monitoring. Something like Nagios or Cacti. This process requires you to inventory systems/services and document those systems/services. It is a productive way to start peeking into the setup. It also helps you to notice fires before others do, so you can put them out before anyone has to ask you about it. "Fires" often exist long before anyone tells you about it. People just deal with issues until it prevents them from getting something urgent done. Then it becomes a fire.
With all that in place, you will get ahead of the fires and better understand the systems under your care. Now you can start to plan and rebuild "in your own image".