btlzu2's Journal: I got my head checked by a jumbo jet

Wow. I've been having serious Comcast problems lately. I'd been bracing for the worse when I called them:

[Wavey screen fade to imagined call]
"Support": "Have you re-booted your computer?"
me: *Laying down on the couch* "Yep, just did that."
"Support": "Have you recycled power on the cable modem?"
me: "Oh yes. Many times."
"Support": "Sorry, there's nothing wrong."
me: "Fuck you and thanks for nothing!"
[Back to reality]

I called them. The "first line of support" asked what OS I had. Cringing, I said, "Linux". (I usually lie, but I thought, what the hell?)

He said, ok, run an "ifconfig" and tell me your IP address. *Hmm, sounds like he just KNOWS this.* Then he said, "I'm running a bit error test to your modem. Hold on for a second."

A few seconds later, "I found a problem in the street with the T to your building. We'll send someone to fix it."

My lord!!! Someone who knows how to do something. This is Comcast????

It is now fixed. I haven't had the packet loss problem for 6 hours! Woohoo.

I'm very impressed, for the first time ever, with Comcast support! Amazing.

perhaps write a brief e-mail?

[NeMon'ess]

congratulating them on not sucking?

Re:perhaps write a brief e-mail?

[btlzu2]

I already did. :) I thanked the guy profusely too. It's like I'm praising them for being adequate.

but the real question is

[ellem]

...are you gonna be my girl?

Re:but the real question is

[bofkentucky]

Jet isn't half the band of Blur, please don't defame their good name.

Re:but the real question is

[ellem]

maybe the real question is...

Fell to the red room because she was there, uh-huh-huh
A scarlet woman, she got me in fear, yeah, yeah, yeah
She said, do all those things that you do to me
You know what I mean, boy
Do all those things that you do to me, yeah

Re:but the real question is

[btlzu2]

No because I'm a cold hard bitch!

it wasn't easy

[SolemnDragon]

but nothing is....

Re:it wasn't easy

[btlzu2]

WOOHOOO!!!!
When I feel heavy metal....

Re:it wasn't easy

[Abm0raz]

WOOHOO!!!!
And I'm pins and I'm needles.

(I love this song 'cause the only time I hear it is after the Penguins score a goal ... *sigh* Death to the NHLPA.)

-Ab

Bummer

[berniecase]

That guy's smart or something. He's already found a job elsewhere that can use his 1337 skillz ;-)

Re:Bummer

[btlzu2]

berniecase!!!!!!!!

WHERE THE HELL HAVE YOU BEEN?????

Jeeesh, I was gonna send the dogs after you man. You've broken approximately 3 laws (as far as I can see) by not posting enough here.

So, how are ya? :)

Re:Bummer

[berniecase]

Been busy man. Work's been flat out crrrrazy busy! I'm still reading journals, but I haven't been posting lately. But, I'll be posting more now.

Re:

[account_deleted]

Comment removed based on user account deletion

Re:Total mistake.

[btlzu2]

What's worse is that there must have been at least TWO competent employees that were fired. The guy talking on the phone was one. The other was the guy driving the van who actually fixed the problem. Doya think he's gone now too??? :(

Re:

[account_deleted]

Comment removed based on user account deletion

There is hope...

[AB3A]

It's nice that you can get them to fix the stuff they have. I think it would be even nicer to set up for another customer.

I've never had much reason to subscribe to cable. I can't stand to watch most of the TV there is. But when prices came down on Broadband to where I felt I could afford it, I called them.

That was about two months ago. A guy came out and looked at my house and then looked at the road and said the obvious: Uhh, we got to get a bucket truck here because the cable is on the other side o

Amazing

[Scott Lockwood]

I used to have to bully my way past 1st level to get to a team lead/stupidvisor to get anything done. It's amazing how much more clueful they seem to have become.